Terms
Terms of service
Plain terms, written to describe what actually happens. Nothing here is copied from a template, and no clause is included that does not apply to this business.
Last updated 4 September 2026
What VulaPhumelela provides
VulaPhumelela configures and supports an AI voice agent that performs administrative enquiry intake for professional firms. The agent answers incoming calls, asks a set of intake questions agreed in advance with the firm, records the caller's details and the stated reason for the call, and sends a structured summary to an agreed destination.
What it does not provide
VulaPhumelela does not provide legal, tax, financial, accounting, medical or any other regulated professional advice, and the voice agent must not be configured to do so. It does not assess the merits of a matter, interpret documents or legislation, calculate tax, confirm that a filing will be accepted, or decide whether a firm should take on a client.
The agent is not a substitute for a qualified professional and is not a substitute for the firm's own staff.
The firm remains responsible
The firm remains fully responsible for reviewing every enquiry, for all professional advice given to its clients, and for deciding how and when to follow up. VulaPhumelela supplies a record of the call. What happens next is the firm's decision and the firm's responsibility.
The firm is also responsible for approving the greeting, the intake questions, the escalation rules and any disclosure made to callers before the agent goes live.
Scope and pricing
The founding-client implementation is advertised at R2 500 setup plus R1 500 for the first month, being R4 000 payable upfront. Before any payment is requested, the following are confirmed in writing:
- The exact scope of the setup
- The monthly usage allowance and what happens if it is exceeded
- Any third-party costs, such as telephony or voice-platform charges
- Where summaries will be delivered
- What support is included and what is not
- The ongoing monthly price after the first month
No guarantee of outcomes
VulaPhumelela does not guarantee any number of clients, enquiries, leads or revenue. The service is designed to make first-response and enquiry capture more consistent. What the firm gets from that depends on the quality of the enquiries, the firm's own follow-up, and many factors outside anyone's control.
Service availability
The voice agent depends on third-party telephony, voice and network services. Those services can fail or change. VulaPhumelela will work to restore the service promptly but cannot guarantee uninterrupted availability, and is not liable for calls missed during an outage of a third-party provider.
The demonstration
Any demonstration, recording, sample transcript or example call summary shown on this website or sent to you is illustrative only. It uses invented details, does not represent a real client, and does not represent a live workflow at any named firm.
Confidentiality
Information a firm shares in order to configure the agent is treated as confidential and is not disclosed to anyone else. A written confidentiality agreement can be signed before work begins if the firm requires one.
Ending the arrangement
Either side can end the arrangement. The setup fee covers work already done and is not refundable once the configuration work has started. Monthly service can be stopped at the end of a paid month.
Contact
Questions about these terms: vulaphumelela@gmail.com or WhatsApp 064 540 5327.